Terms of Service

Effective date: November 6, 2026

These Terms of Service (“Terms”) apply to every product and service you order through awebnow.com. awebnow (“Ateki Web Now”) is a service of Ateki, LLC (“awebnow,” “we,” “us”). By placing an order, creating an account, or using our services, you agree to these Terms, our Privacy Policy, and any policies of the third-party providers listed below.

1. Services we provide

Web hosting: cPanel hosting with email, and DNS-only hosting.
Domain names: registration, renewal and transfer through our accredited registrar partner (Tucows/eNom).
SSL certificates: free automatic SSL on every hosted site, plus paid certificates.
Website design and digital marketing: projects quoted and billed per order.
IT services by Ateki: managed IT, support and related services.
Third-party add-ons: such as Site Builder, SocialBee and 360 Monitoring. Each is provided by its vendor under that vendor’s own terms.

2. Your account

You must give accurate, current contact and billing information and keep it up to date in the client area.
You are responsible for everything done under your account, including by anyone you give access to. Keep your passwords private.
We send invoices, notices and other communications by email to your account’s primary email address. By ordering, you agree to receive them electronically. Messages that bounce or get blocked by your mail system still count as delivered.

3. Billing and payment

All services are prepaid, billed in U.S. dollars, and renew automatically for the same term unless you cancel.
We email renewal invoices before the due date. If a card or payment method is on file, it is charged on the due date.
Late payment: service is suspended 7 days after the due date and terminated 32 days after it. Data on terminated accounts may be permanently deleted.
An unpaid renewal invoice is cancelled 30 days after its due date, and the service it covered ends.
Chargebacks: if you file a chargeback or payment dispute, the account is suspended and a $50.00 fee is added. Service is restored once the balance and fee are paid in full. Please contact us first; most billing questions are resolved quickly.
Prices may change. We will tell you before a price change applies to your next renewal.

4. Cancellations and refunds

30-day money-back guarantee: cancel a new hosting account within 30 days of the first order for a full refund of the hosting fee.
Not refundable: domain registrations, renewals and transfers; SSL certificates; third-party add-ons; and setup or migration fees. These are bought from third parties as soon as you order them.
After 30 days: hosting fees already paid are not refundable, including unused time on annual plans.
Website design: deposits and progress payments are not refundable. If you cancel or put a project on hold, you pay for any work completed beyond what you have already paid.
IT services: billed as stated in your quote or service agreement.
To cancel, submit a cancellation request from the client area or open a support ticket. A cancellation takes effect at the end of the paid term unless you ask for it to take effect immediately.
Accounts suspended or terminated for breaking these Terms get no refund.

5. Domain names

Domains are registered in your name through our registrar partner. You also agree to the registrar’s registration agreement and the rules of each domain registry and ICANN.
You must keep WHOIS contact details accurate. Inaccurate details can lead to the domain being suspended under ICANN rules.
Domains renew only when the renewal invoice is paid. We do not renew unpaid domains. You are responsible for paying renewal invoices before the expiration date.
After expiration: a domain renewed during the registrar’s grace period is charged the renewal price plus a $49.95 late fee. A domain that has entered redemption is charged the renewal price plus a $199.95 restoration fee. A domain not restored before the end of redemption is released and may be registered by someone else.
You may transfer your domain to another provider at any time as long as the account is in good standing, the domain is more than 60 days past registration or a previous transfer, and it is not locked by a registry or legal process.

6. Hosting use and acceptable use

The following are not allowed on our servers or through our services:

Anything illegal, including content that infringes copyright or trademark rights.
Spam, unsolicited bulk email, or mailing lists without opt-in consent.
Phishing, malware, hacking tools, open proxies, or attacks on other systems.
Cryptocurrency mining, file-sharing or backup storage unrelated to the website, or anything that uses so much CPU, memory or disk that it degrades the server for other customers.
Child sexual abuse material, or content that promotes violence or harassment.

We may suspend content, a site or an account that breaks these rules or puts the server at risk, without notice when needed to protect other customers. Where possible, we will contact you first.

7. Backups and your data

We back up hosting accounts daily to an off-site server, keep a limited history of backups, and restore from them when we can.
Backups are a convenience, not a guarantee. Keep your own copy of your website, databases and email.
You own your content. You give us permission to store, copy and serve it only to provide the services.

8. Support and service availability

Support is available by support ticket, email at info@awebnow.com, and toll-free phone at +1-844-342-8354.
We work to keep services online but do not guarantee uninterrupted service. Planned maintenance is announced in advance when possible.

9. Limitation of liability

Services are provided “as is” and “as available,” with no warranty except as required by law.
We are not liable for indirect, incidental or consequential damages, including lost profits, lost data or business interruption.
Our total liability for any claim is limited to the amount you paid us for the affected service in the three months before the claim.
You agree to indemnify Ateki, LLC against claims that arise from your content, your use of the services, or your breach of these Terms.

10. Changes to these Terms

We may update these Terms. The effective date at the top shows the latest version. For significant changes, we will email account holders before they take effect. Using the services after a change takes effect means you accept the updated Terms.

11. Governing law

These Terms are governed by the laws of the State of Indiana and applicable U.S. federal law. Any dispute will be heard in the state or federal courts serving Porter County, Indiana.

12. Contact us

awebnow, a service of Ateki, LLC
P.O. Box 583, Portage, IN 46368
+1-844-342-8354 · info@awebnow.com